Privacy Policy
Kava Protect Protocol November 10, 2023
This Privacy Policy ("Policy") outlines the practices of the Kava Protect Protocol's developers (referred to as "we," "our," or "the Company") in terms of collecting, managing, sharing, and safeguarding user ("you") information. It's important to note that this Policy is specific to Kava Protect Protocol and does not extend to other products or websites managed by the company. We recommend our users revisit this Policy regularly, as it may undergo changes. For those who have opted to receive notifications, any updates to this Policy might be communicated via email, in-app messages, or other communication channels.
DATA WE DO NOT COLLECT
Firstly, let’s clarify the data that we expressly do not gather:
WE DO NOT COLLECT:
We do not capture or retain any data pertaining to the use of Kava Protect Protocol, which includes information about the apps, platforms, or websites you visit while connected to our service. This means that both your original IP address and the IPs of the servers you connect to are not recorded during service use. Furthermore, DNS requests remain untracked and unrecorded when using Kava Protect Protocol.
DATA WE COLLECT
Dedicated to internet privacy and security, ensuring our users’ privacy is our foremost concern. We value clear and transparent operations and view trust as an essential component of our relationship with users. For clarity, we have categorized the data we collect to help you easily understand the types of information we gather, the methods of collection, and the reasons behind it.
ACCOUNT DATA
The moment you create an account, the registration date (for example, 2018-09-01) is automatically logged.
As soon as a user subscribes or makes a purchase, their subscription period (such as 2018/09/01 - 2018/10/01) is automatically noted.
It's important to understand that this information is gathered solely for the purpose of providing user support.
AGGREGATED DATA
Each time the Kava Protect Protocol app is used, we collect data on the operating system.
The specific version of the Kava Protect Protocol app (like Version 6.1_132_432908b) is documented at app start-up.
The number of daily active users (for instance, 2018/09/01-19,000,000) is logged every time the app is accessed.
User geodemographic details are sourced from the App Store and Google Play Store (e.g., US-100,000,000).
This data collection is pivotal for us to better comprehend our user base and strategically enhance our product for improved customer satisfaction.
VPN CONNECTION INFORMATION
Details about the server location used for the VPN connection (such as US-California Server 1) are automatically tracked.
A timestamp indicating the VPN connection time (like Connected@15:30 2018-05-15) is also automatically logged.
Should there be any interruptions or technical issues with the VPN connection, error details (e.g., Error_Userdoesnotallowconfiguration) are immediately recorded for analysis.
Data regarding the type of network in use (such as 4G) is collected by an analytics service.
All of this information is AUTOMATICALLY AND IRREVOCABLY REMOVED from our systems after a 96-hour period. The primary aim of this data collection is to refine our VPN services and assist in troubleshooting efficiently.
ADDITIONAL INFORMATION
During your use of Kava Protect Protocol, we compile analytical data, which includes app crash reports and metrics related to in-app user activity. Additionally, we gather data associated with advertising, like the iOS ad identifier (IDFA) and the Android master ad identifier.
This information is vital for assessing the effectiveness of the Kava Protect Protocol app and its diverse functionalities. It also plays a crucial role in providing the necessary support to maintain the operation of our complimentary VPN service. We assure you that this data is kept confidential and is not passed on to external advertising entities.
For more comprehensive insights into the analytics service providers we collaborate with, please visit the following link:
AppMetrica: https://metrica.yandex.com/ about/info/privacy-policy
Facebook: https://business.facebook.com/ privacy/explanation
Appsflyer: https://www.appsflyer.com/ product/data-privacy/
OUR COMMITMENT TO PRIVACY PROTECTION
Our commitment to protecting user privacy is unwavering, and we've taken several steps to safeguard user information:
Access to data is restricted and only granted to specific teams, such as support and accounting.
VPN connection information is thoroughly erased from our systems 96 hours post-connection.
Our specialized team regularly reviews and updates our privacy protocols to stay aligned with legal and regulatory frameworks. For any privacy-related queries or concerns, feel free to reach out to us at suppprt@kava-protect.com, and we strive to respond within 48 hours.
COOKIE POLICY
Our website utilizes cookies to improve our services, specifically:
Session Cookies: These cookies retain your preferences and login information on our website.
Google Analytics: We employ this analytics service to monitor the performance of individual website pages and assess the success of our marketing strategies. Detailed information about Google Analytics' cookie usage can be found at https://policies.google.com/technologies/types.
GDPR COMPLIANCE
Under the General Data Protection Regulation (GDPR), individuals have specific rights regarding their personal data:
The right to be briefed about the data Kava Protect Protocol collects, as outlined in this Policy.
The right to request a copy of your personal data, which may take up to 30 days to process.
The right to amend any incorrect or incomplete personal information.
The right to request the deletion of your data from our records, although certain payment details may be retained for tax compliance.
The right to pause the processing of your personal data.
The right to obtain your data in a standardized format, a process that may take up to 40 days.
The right to contest the usage of your personal data by us.
The right to receive information about any profiling and automated decision-making involving your data.
UPDATES TO KAVA PROTECT PROTOCOL’S PRIVACY POLICY
It's advisable to regularly check this page for any updates to our Policy since modifications may be made occasionally. We'll display any changes on our Service and indicate the most recent revision date. Your continued use of our Service following any updates implies your acceptance of the revised Policy. Should any changes significantly affect your rights or responsibilities, we'll endeavor to inform you through a prominent notice on our Service, by reaching out using the contact details you've provided, or through other suitable methods.
CONTACT US
Should you have any inquiries or concerns regarding this Privacy Statement, please don't hesitate to reach out to us at suppprt@kava-protect.com.